FAQ

How much is shipping and how long does it take?

AUSTRALIA
All Australian orders are shipped using Australia Post with a tracking number provided. Please see below for relevant shipping timeframes and costs:

Standard Shipping: 5-7 business days, FREE for orders over $50, $5 for all orders under $50. 
Express Shipping: 1-3 business days, $10


NEW ZEALAND

New Zealand orders are shipped using Australia Post's Pack and Track service with a tracking number provided. Please allow 5-7 business days for delivery. Postage is a flat rate fee of $10.

Where does my order ship from?

We have three warehouses and fulfilment centres; in Australia, the US and Hong Kong. Your order will be shipped from one of these three locations depending on where you live, the shipping method selected and stock levels. This ensures we can continue to offer the cheapest and quickest delivery method possible!

Which Quick Flick size is right for me?

If you are unsure of which QF size you should purchase, simply get in touch at hello@thequickflick.com.au with a photograph of a desired winged eyeliner look and we will recommend an appropriate size.

Does The Quick Flick accept returns?

We offer a 30 day exchange guarantee if you purchase a size thats not right for you (provided your purchase is unused). Any damaged products will be replaced when reported within 5 days of receiving. Unfortunately used products cannot be returned or exchanged due to hygiene reasons.

What happens if my purchase is lost in transit?

If your purchase is deemed lost we will undertake a thorough investigation with our postal provider before re-issuing your order. Unfortunately we are not liable for orders that have been scanned as delivered.

Can I cancel my order or change my address?

As orders are processed almost immediately through to our warehouse, we cannot accept cancellations or changes to orders placed.

What happens if my order is returned to QF?

On the rare occasion, some packages are returned to QF HQ due to insufficient addresses or being unclaimed. In these circumstances, once your order is returned to our warehouse you will be issued with a store credit to the value of your original purchase. Unfortunately shipping costs are non-refundable. Store credits are valid for 12 months from their issue date.

I ordered an item last week and now it's on sale. Can I have a refund?

Sorry babe, unfortunately we do not offer a price guarantee. This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.

How long will my Quick Flick last for?

You can expect your Quick Flick to last approx. 100 uses or stamps. We recommend replacing your Quick Flick every 3 months.

I've had an allergic reaction, what now?

In the unlikely event you react to one of our products you have purchased from us within the past 30 days, please send an email with a photo and description of the reaction to our customer services team. To process an allergy return, the product must be less than 20% used, and a photo of the reaction must be provided in order for the return to be processed. An allergy/irritation return cannot be processed without this information and if this cannot be provided we will be unable to accept the return. We are unable to cover postage costs in the event of an allergic reaction.