How long will my order take to be despatched?
Good question babe. For information on delivery and shipping charges to your destination, please view our information on The Quick Flick Payment and Shipping Info page.
What happens after I place my order?
You will receive an order confirmation email after your order is confirmed, please check this to make sure your address is correct. You will receive a shipping confirmation email once your order is shipped, perfect wings are on their way!
Which Quick Flick size is my perfect match?
We understand that sometimes it’s hard to choose which QF is best suited to you. We are happy to do the hard work for you! Simply send us an email with a photograph of a desired winged eyeliner look and we will recommend an appropriate size.
Does The Quick Flick accept returns?
Here at The Quick Flick, we love each and every babe that shops online with us. We want you to be on Cloud 9 with your purchase, as we aim to provide exceptional customer service and deliver a high quality product. Whilst we can not accept returns due to health regulations, we are happy to work with you to resolve a situation where you may feel that the product you have received is not satisfactory or you feel is not as advertised.
My Quick Flick was damaged when it arrived, help?!
If your order arrives damaged, please send us an email within 5 business days of receiving your order and we will help you out as soon as possible. Damaged or faulty items must be returned to us for inspection before replacements or refunds can be issued. Please note orders reported after this timeframe cannot be replaced or refunded.
Can I cancel my order or change my address?
As orders are processed almost immediately through to our warehouse, we cannot accept cancellations or changes to orders placed. Please take extra care to double check all your details before finalising your order.
Can I place my order in any language?
We can only accept orders in English. Orders placed in languages other than English run the risk of being lost in transit. We are not responsible for any issues caused by orders in languages other than English.
How much taxes and duties will I have to pay?
Prices displayed on our website are exclusive of taxes. If you are shipping within Australia, no other tax or import duty will be applied to your order. Some International orders are subject to Import Duties and Customs fees. Please contact your local customs office or visit their official website prior to purchasing. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. In the occasion that customs clearance procedures are required delays may occur, which can affect your original delivery estimation time.
What happens if my order is returned to QF?
On the rare occasion, some packages are returned to QF HQ due to insufficient addresses or being unclaimed. In these circumstances it is the responsibility of the customer to cover additional shipping fees before we can resend your order. If you would prefer a refund a 25% re-stocking fee will be charged. Shipping fees are non-refundable.
What happens if my purchase is lost in transit?
If your purchase is deemed lost we are required to undertake a thorough investigation with our postal provider before orders can re-issued. Once the investigation has come to a conclusion, we are happy to re-issue your original purchase.
I ordered an item last week and now it's on sale. Can I have a refund?
Sorry babe, unfortunately we do not offer a price guarantee. This means we cannot provide a partial refund if your item goes on sale after you’ve purchased it.
I've had an allergic reaction, what now?
In the unlikely event you react to one of our products you have purchased from us within the past 30 days, please send an email with a photo and description of the reaction to our customer services team. To process an allergy return, the product must be less than 20% used, and a photo of the reaction must be provided in order for the return to be processed. An allergy/irritation return cannot be processed without this information and if this cannot be provided we will be unable to accept the return. We are unable to cover postage costs in the event of an allergic reaction.