SHIPPING TIMES & COSTS
We are doing everything possible to keep our warehouse open and fulfilling our customer’s orders during the Coronavirus pandemic.
In order to remain open and to ensure the wellbeing of our warehouse staff we’ve had to make some changes which have unfortunately affected our dispatch times. We’ve enforced increased safety measures, limited staff per areas and social distancing rules. Other factors contributing to delays include fewer collections from Australia post, limited domestic flights and increased volumes as more people are now shopping online.
Our warehouse staff are continuing to work tirelessly under these difficult circumstances and are doing all they can to ensure our orders are fulfilled as fast as possible. We thank everyone for their patience during this time and appreciate the ongoing support.
For more information please visit Australia Post here.
Orders shipped via Australia Post with a tracking number provided.
Standard Shipping: 5-7 business days.
FREE for orders over $70, $10 for all orders under $70.
Express Shipping: 1-3 business days, $12.
New Zealand orders are shipped using Australia Post's Pack and Track service with a tracking number provided. Please allow 5-7 business days for delivery. Postage is a flat rate fee of $12.
Standard shipping is $15 AUD for all orders.
Please allow 7-14 business days for delivery. All shipments include a tracking number so you can follow your orders journey from us to you. Some shipments may experience delays when passing through customs. Please keep this in mind when calculating shipping times.
NOTE: Shipping times act as estimates. Shipping fees on exchanges are to be covered by you, or the recipient.
RETURNS AND EXCHANGES
We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons. Any damaged or faulty products will be replaced when reported within 14 days of receiving.
The delivery cost for international online orders does not include any applicable import taxes and customs duties. You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. We recommend contacting your local customs authorities to calculate additional duties and taxes on your parcel upon arrival into your country.
Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.