Please allow up to 2 business days for order processing. During sale periods slight delays may occur.
SHIPPING TIMES & COSTS
Orders shipped via Australia Post with a tracking number provided.
Standard Shipping: 5-7 business days.
FREE for orders over $50, $8 for all orders under $50.
Express Shipping: 1-3 business days, $10.
New Zealand orders are shipped using Australia Post's Pack and Track service with a tracking number provided. Please allow 5-7 business days for delivery. Postage is a flat rate fee of $10.
RETURNS AND EXCHANGES
We happily offer store credits if you purchase a product that’s not right for you. Please note, your product must be unused and returned within 30 days of your order being delivered. Unfortunately used products cannot be returned due to hygiene reasons. Any damaged or faulty products will be replaced when reported within 14 days of receiving.
IMPORT FEES/TAXES (NEW ZEALAND ORDERS)
The delivery cost for international online orders does not include any applicable import taxes and customs duties. You, or the recipient, are responsible for the payment of any applicable import taxes and customs duties for your order. Please be aware that duties and taxes are assessed on the combined value of the goods in your parcel. We recommend contacting your local customs authorities to calculate additional duties and taxes on your parcel upon arrival into your country.
Please note we do not partially fulfil orders that contain a pre-ordered item. Your order will only be fulfilled once that item comes into stock. Please purchase separately if you wish to receive your in-stock items sooner.
NOTE: Shipping times act as estimates. Shipping fees on exchanges are to be covered by you, or the recipient.